AERO Business Support at Provincial Schools Branch - Ministry of Education, ON

AERO Business Support Organization: Ministry of Education Division: Provincial Schools Branch - IT Department City: Milton Job Term: 1 Permanent Job Code: 17154 - Systems Officer 2 Salary: $1,052.90 - $1,291.12 Per Week*Position Status: Open Targeted Job ID: 70224Join the Provincial Schools Branch to provide technical business support to the Alternate Educational Resources of Ontario (AERO) initiativeAERO is responsible for providing textbooks in accessible formats, including Braille, digital audio, PDF and other options to ensure students across Ontario can access appropriate learning materials. What can I expect to do in this role? coordinate and resolve issues encountered by AERO users perform on-site analysis, diagnosis and resolution of complex problems for end-users recommend and implement corrective solutions liaise and assist AERO clients in problem solving, operational strategies and training How do I qualify? Technical expertise:You have: knowledge of virtualization software VMWARE ESXi knowledge of operating systems, network protocols, software suites and applications to install, configure, test, maintain, monitor and troubleshoot workstations and respond to a broad range of requests regarding network/desktop support understanding of installation, support and implementation of assistive devices and alternative format production technologiesPresentation and communication skills:You have: knowledge of techniques and tools required to deliver presentations and facilitate training sessions using a variety of instructional tools communications skills to respond effectively in person, over the phone or in writing to end users interpersonal skills to work collaboratively with team and end usersAnalytical and problem solving skills:You have: analytical and problem solving skills to determine and provide remedies to a wide range of issues and complex user problems Additional information:Address: 1 Permanent, 255 Ontario St S, Milton, Central Region Compensation Group: Ontario Public Service Employees Union Group Schedule: 6 Category: Information Technology Posted on: Monday, October 27, 2014 NOTE: The successful candidate will be required to provide an original, satisfactory Criminal Reference Check, including Vulnerable Sector Screening (dated within the last six months) as deemed suitable by the Employer prior to the commencement of employment T-EU-70224/14*Indicates the salary listed as per the OPSEU Collective Agreement



AERO Business Support at Provincial Schools Branch - Ministry of Education, ON