Educator at Lululemon, ON

THE MISSION OF AN EDUCATOR (the Role):Educators at lululemon athletica do just that! They educate! Their main role is to effectively educate our guests on the fabrics, features, fit and function of our product, our culture and the communities we belong toBy educating guests we empower them to make decisions for themselves based on the facts that we offer themBy doing this, the guesswork is taken out of shopping for customers, and a ‘Wow! It’s You!’ guest experience is created, leaving customers with the knowledge to educate others on behalf of lululemon athleticaAuthentic conversations are key to delivering the ultimate guest experience by relaying your experiences with lululemon products to the guestInvolvement in teamwork is highly emphasized and the focus is placed on turning a ‘no’ into a ‘yes’ whenever possible.A DAY IN THE LIFE OF AN EDUCATOR (the Tasks):Education and Guest Experience:Provides guests with world-class ‘education’ and guest experience in the areas of product, culture, and community by speaking authentically about product use through their own experiencesProduct Education: communicates special features, benefits, fabric properties, usage, and best care instructionsCulture Education: ‘demonstrates’, the culture held within the company, including: attitude of fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and in-store discussion of lifestyle (i.eyoga, fitness, health and fun)Community Education: ensures guest is aware of in-store community bulletin board â€" for information and resources regarding yoga and other health, fitness and related community informationFloor Duties:Creates excitement and FUN for our guests on the retail floorReceives/processes stock received from warehouse, involving: unpacking, counting, tagging as required, folding, sizing and placing on the floor, with overflow stock in back room and stored areasAssists in preparing the store for the day including: replenishing garment styles and other merchandise by color, size, and quantity requirements; folding, sizing, and merchandising as requiredAnswers phone inquiries as requiredEnsures stock replenishment in work areasEnsures items from change rooms are returned to appropriate area - sized and taggedPrepares pants for hemming including pinning, completing necessary documentation (customer/store hemming slip); and educating regarding timelines for completionArranges for mail and/or delivery, as required, to other locations and/or warehouseCompletes assigned clean up evening dutyUtilizes the Point of Sale cash system, processes payments, refunds and exchanges and issues gift cardsPrepares alterations for pick up the next dayUnpacks boxes for inventory as requiredBoxes can weigh 10 - 30 lbsUnder the direction of the Store/Assistant Manager performs/completes other additional project, duties, and assignments as required and/or by request



Educator at Lululemon, ON